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Please note: Devices that are operated with three-phase power may only be connected by your network operator or an authorized installation company that is registered in the network operator's installer directory. This regulation in accordance with Section 13 Paragraph 2 of the Low Voltage Connection Ordinance (NAV) is for your safety, which is our top priority.

We ensure that your order reaches you quickly and safely. The shipping costs depend on the weight of your items and are shown transparently during the ordering process. You can find an overview of the general shipping costs here .

For shipping, we rely on the proven service from UPS. As soon as your order is on its way, you will receive a tracking number that you can use to track the delivery status online at any time. This way, you always know exactly where your delivery is.

To ensure that your items arrive undamaged, we package them with the utmost care. Our packaging optimally protects your order from possible damage.

If you have any questions about shipping or need additional information, we are always here to help. Your smooth and timely shopping experience is important to us.

Your satisfaction is important to us. That's why we offer you a straightforward and generous return policy. If you are not completely satisfied with your purchase, you can easily return the item to us within 30 days of receipt.

Regardless of the reason, we will accept your return and refund you the full purchase price. The only important thing is that the item arrives to us in its original condition.

We are here for you and are happy to support you at every step of the return process. Because your satisfaction is our top priority.

We offer a special service for our corporate customers within the EU: simply provide your VAT number when making a purchase. You initially pay the full amount including VAT and we will refund the VAT immediately after receipt of payment. This makes purchasing even easier and more transparent for your company.